Supervisor, Pre-Production

About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora Production Vietnam
Pandora's new jewellery crafting facility is located in the Vietnam-Singapore Industrial Park III (VSIP III), about 40 km north of Ho Chi Minh City. When fully scaled, the state-of-the-art facility will produce up to 60 million jewellery pieces annually and employ around 7,000 craftspeople. It is powered entirely by renewable energy and built to LEED Gold certification standards.
------------------------------
Main purpose of the role:
Lead the Problem Solving function, manage Pre-Production operations, coordinate cross-functional activities, coach the team, and ensure successful handover to Mass Production.
Key accountabilities:
I. Problem Solving & Process Improvement
1. Lead the investigation of quality, process, and production issues occurring during Pre-Production and Mass Production.
2. Drive structured root cause analysis using appropriate methodologies and ensure timely implementation of corrective and preventive actions (CAPA).
3. Analyze defect trends, process performance, and production data to identify improvement opportunities and prevent recurrence.
4. Coordinate cross-functional teams to resolve complex manufacturing issues and ensure effective communication of investigation results.
5. Validate the effectiveness and sustainability of corrective actions before implementation into standard production.
II. Pre-Production Operation
6. Support Pre-Production activities by providing technical expertise and resolving process issues to ensure products are ready for Mass Production.
7. Collaborate with Product Engineering, Production, Quality, and related functions to ensure a smooth transition from Pre-Production to Mass Production.
III. Standardization & Knowledge Transfer
8. Review and maintain work instructions (WI), standard operating procedures (SOP), and process standards following validated improvements.
9. Ensure lessons learned and best practices are standardized and deployed across production areas.
10. Organize and deliver technical training, coaching, and problem-solving guidance for Team Members, Group Leaders, and relevant stakeholders.
11. Monitor the effectiveness of implemented corrective actions and training to ensure long-term sustainability.
IV. People Management
15. Manage and develop team members to strengthen technical competencies and problem-solving capabilities.
16. Allocate work, monitor team performance, and provide technical guidance to ensure departmental objectives are achieved.
17. Foster teamwork and collaboration across departments to drive effective issue resolution.
V. Safety & Compliance
18. Ensure compliance with company policies, quality standards, and Environment, Health & Safety (EHS) requirements at all times.
19. Promote a safe working environment and ensure all improvement activities comply with company safety standards.
VI. Project Management
20. Lead or participate in strategic improvement projects to achieve business objectives.
21. Execute assignments and projects as assigned by the Manager.