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Mô tả công việc
- Work with related teams and stakeholders to manage the customer's International Supply Chain.
- Ensure all activities are conducted in compliance with customer SOP.
- Ensure smooth execution of the end-to-end shipments by working closely with the customers, carriers, and vendors as well as internal stakeholders.
- Take ownership of the customer issues and solve in an urgent and responsible manner.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
- Manage/improve day-to-day process interaction with customers by leveraging detailed customer knowledge.
- Coordinating shipment operations with stakeholders in time to make the shipment depart/arrive according to customer expectations.
- Be responsible for customer satisfaction.
- Look for improvements in ways of working and strive for service delivery excellence.
Yêu cầu
- At least 03 years experience in International Supply Chain Management / Logistics & Operation Management / Customer Experience or similar role(s) in the freight forwarding and logistics industry.
- Experience with Supply Chain Management (SCM) / end-to-end product(s) is a big plus
- Bachelor's Degree, majoring in Logistics and Supply Chain Management is preferable
- Language proficiency: Native Vietnamese, Professional English level
- Customer-centricity mindset with a continuous improvement approach
- Excellent interpersonal and communication skills and analytical skills
- Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills
- Good analytical and problem-solving skills - the ability to look beyond the obvious and identify creative solutions
Quyền lợi
Thưởng
Attractive Benefit Package + Yearly Performance Bonus
Chăm sóc sức khoẻ
Company Healthcare Package
Đào tạo
Training and Development Opportunities
Thông tin khác
NGÀY ĐĂNG
14/04/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
English Communication, Customer Service, Customer Care, Customer Support, Supply Chain Management
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Ngày hết hạn: 14/05/2025
- Thu nhập: Thương lượng
Nơi làm việc
- SOFIC Tower, 10 Đường Mai Chí Thọ, Thủ Thiêm, Thành phố Thủ Đức, Thành phố Hồ Chí Minh, Việt Nam
MAERSK is an integrated container logistics company. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 76,000 employees, operating in 130 countries, we go all the way to enable global trade for a growing world. For more information, please visit us at: https://www.maersk.com/
Maersk Vietnam thường tuyển dụng các vị trí:
- Maersk Tuyển dụng Thực tập Sinh
- Maersk tuyển dụng Customer Service
- Maersk tuyển INTERNSHIP tại Vietnam
Quy mô công ty
Từ 5000 - 10000 nhân viên
