System Control Agent Staff

This position plays a key role in the company's strategy to reduce workload in non-core operations, allowing local teams to allocate more resources to core business activities. It focuses on supporting operational efficiency through centralized handling of shipment tracing, HAWB issuance, and third-party billing.
Accurate and timely HAWB issuance and billing are essential to maintain proper documentation, compliance, and cost control.
This position has a direct impact on the company's ability to meet service commitments and customer expectations, while playing a vital role in ensuring operational consistency and overall customer satisfaction.
Duties and Responsibilities
- HAWB Issuance
• Prepare and issue House Air Waybills (HAWBs) using shipping documents and internal systems, ensuring data accuracy and completeness prior to finalization.
• Verify alignment between shipping instructions, commercial documents, and system records, including destination, shipper/consignee details, freight and charge terms, weights, and dimensions.
• Calculate and apply the correct chargeable weight, perform system rating, and ensure compliance with destination-specific rules and company rounding policies.
• Upload finalized HAWBs and related shipping documents to document management platforms and shared folders, maintaining proper records for reporting and audit purposes.
• Collaborate with operations teams, BPO colleagues, and client contacts to resolve discrepancies or missing information in a timely and professional manner.
• Manage the accuracy, timeliness, and overall quality of HAWB issuance for assigned accounts, escalating complex or exceptional cases to the Manager when necessary.
• Additional duties as needed
- 3rd party billing
• Prepare and process third-party billing for assigned customers in accordance with company standards and customer-specific requirements.
• Retrieve and apply accurate exchange rates based on shipment date and billing currency, ensuring correct conversions and decimal precision.
• Determine applicable charge codes and amounts by reviewing supporting invoices and shipping documentation; ensure accurate data entry for all billing elements including currency, vendor information, invoice references, and charge details.
• Generate and finalize invoices in the billing system, ensuring waybill amounts, cost amounts, and local markups are correctly reflected, and validate billing outputs against source documents.
• Manage the quality, accuracy, and timeliness of third-party billing for assigned accounts, and escalate complex or irregular cases to the Manager as needed.
Working Conditions and Benefits (HAN Office)
• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Ward, Hanoi City.
• Work in shifts: 7:00 AM - 4:30 PM; 10:30 AM - 07:00 PM; 3:30 PM - 12:00 AM, from Monday to Friday
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Insurance: 24 hours' Accident Insurance, Social Insurance, Health Care Insurance
• Work From Home: 2 days/week applicable after 6 months of working
• Others: International working environment with a lot of opportunities for learning and development, training courses, company trip, etc.