[TAN BINH IP, TAY THANH] Warehouse Customer Service SpecialistTập Đoàn Logistics Đa Quốc Gia DSV
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Thống kê, Giao Dịch Khách Hàng, Dịch vụ, Giao nhận/ Vận chuyển/ Kho bãi, Logistics / Xuất nhập khẩu / Mua hàng / Kho
Lương: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 01/07/2024
Hạn nộp: 19/07/2024
Mô tả công việc
Mô tả Công việc
A warehouse customer service representative plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to clients. They act as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving any issues that may arise.
Operations
Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
Communicate order updates, shipment details, and any potential delays or issues to customers.
Conduct operations in line with agreed SOPs, work instructions.
Supervise and coordinate inbound/outbound activities in warehouse.
Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
Ensure jobs are effectively assigned and properly completed based on arranged schedule.
Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.
Respond to customer's emails and handle complaints in system (RECAP) in a timely manner
Perform billing and costing tasks via sending debit notes, required documents, etc
Assist warehouse supervisor and warehouse manager in others tasks.
Ensure individual and warehouse KPIs are being achieved.
Subcontractor Management
Ensure that the KPIs are being achieved.
Maintain relationship with subcontractors.
Quality, Health, Safety & Environment
Assist in maintaining the security in the warehouse.
Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.
Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
Communicate order updates, shipment details, and any potential delays or issues to customers.
Conduct operations in line with agreed SOPs, work instructions.
Supervise and coordinate inbound/outbound activities in warehouse.
Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
Ensure jobs are effectively assigned and properly completed based on arranged schedule.
Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.
Respond to customer's emails and handle complaints in system (RECAP) in a timely manner
Perform billing and costing tasks via sending debit notes, required documents, etc
Assist warehouse supervisor and warehouse manager in others tasks.
Ensure individual and warehouse KPIs are being achieved.
Ensure that the KPIs are being achieved.
Maintain relationship with subcontractors.
Assist in maintaining the security in the warehouse.
Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.
A warehouse customer service representative plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to clients. They act as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving any issues that may arise.
Operations
Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
Communicate order updates, shipment details, and any potential delays or issues to customers.
Conduct operations in line with agreed SOPs, work instructions.
Supervise and coordinate inbound/outbound activities in warehouse.
Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
Ensure jobs are effectively assigned and properly completed based on arranged schedule.
Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.
Respond to customer's emails and handle complaints in system (RECAP) in a timely manner
Perform billing and costing tasks via sending debit notes, required documents, etc
Assist warehouse supervisor and warehouse manager in others tasks.
Ensure individual and warehouse KPIs are being achieved.
Subcontractor Management
Ensure that the KPIs are being achieved.
Maintain relationship with subcontractors.
Quality, Health, Safety & Environment
Assist in maintaining the security in the warehouse.
Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.
Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
Communicate order updates, shipment details, and any potential delays or issues to customers.
Conduct operations in line with agreed SOPs, work instructions.
Supervise and coordinate inbound/outbound activities in warehouse.
Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
Ensure jobs are effectively assigned and properly completed based on arranged schedule.
Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.
Respond to customer's emails and handle complaints in system (RECAP) in a timely manner
Perform billing and costing tasks via sending debit notes, required documents, etc
Assist warehouse supervisor and warehouse manager in others tasks.
Ensure individual and warehouse KPIs are being achieved.
Ensure that the KPIs are being achieved.
Maintain relationship with subcontractors.
Assist in maintaining the security in the warehouse.
Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.
Yêu cầu công việc
Yêu Cầu Công Việc
MS Office skills.
English reading and listening.
Customer-focused mindset.
Problem-solving and conflict resolution abilities.
Knowledge of warehouse operations, logistics, inventory management.
WMS/ SAP knowledge is a plus.
Functional know-how in logistics including overall understanding of business processes and independencies
MS Office skills.
English reading and listening.
Customer-focused mindset.
Problem-solving and conflict resolution abilities.
Knowledge of warehouse operations, logistics, inventory management.
WMS/ SAP knowledge is a plus.
Functional know-how in logistics including overall understanding of business processes and independencies
Quyền lợi được hưởng
Chế độ bảo hiểm
Du Lịch
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Du Lịch
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Không giới hạn tuổi
Lương:
Cạnh tranh
Nộp hồ sơ liên hệ
Tập Đoàn Logistics Đa Quốc Gia DSV
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Vị trí [TAN BINH IP, TAY THANH] Warehouse Customer Service Specialist do công ty Tập Đoàn Logistics Đa Quốc Gia DSV tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về [TAN BINH IP, TAY THANH] Warehouse Customer Service Specialist hoặc công ty Tập Đoàn Logistics Đa Quốc Gia DSV ở các link phía trên
Giới thiệu công ty
Tập Đoàn Logistics Đa Quốc Gia DSV việc làm
Tầng 3 Tòa nhà Republic Plaza, số 18E đường Cộng Hòa, Phường 4, Quận Tân Bình, Thành phố Hồ Chí Minh
Quy mô: Từ 101 - 500 nhân viên