Technical Account Manager

1. GENERAL REQUIREMENT
• To define all the parameters with customer and suppliers and to ensure to print new jobs without any issue.
• Ensure the layout satisfies the customers' need with high accuracies and fully
• Solve designing problems with third party to issue the plates, cylinders meet quality standard.
• Satisfy customers' need in before printing steps.
2. RESPONSIBILITY
Project:
• To define the possibilities of processing new project by arranging technical feasibility meeting with related departments
• To ensure to receive all related information from customer, if any missing points to contact with customer, global key accounts, suppliers to ensure all data are available for new projects.
• To ensure to order all material ordering(cylinder, plate, ink, die tool, embossing tool, hot foil tool, foil etc, for new projects at right time.
• To attend barrel proofs with customer if it is required.
• To arrange project review meetings to inform details of projects and to define process parameters.
• To attend approval runs of projects and to define process parameters and provide to production for next runs
• To follow next runs of new jobs and support production team to stabilize process parameters
• To ensure Graphic department to download all technical files and prepare all necessary lay outs and send to suppliers on time
• To report monthly base new project color matching times and reasons of delays, issues to the management
• To ensure all preparations, tools, equipment ready before arrival of customer
• Directly attend color matchings and provide color samples to customer
• Coordinating the Project team
Prepress:
• Buildup of Artwork Data, Layouts, Printing related data after set workflow with Art-Pro and Illustrator
• Assign Prepress with related tasks in timely manner
• Handles the CTP and Plate Preparation / Exposition
• Layout- and Data control after set Checklists
• Job Preparation and Feedback after set Workflow and Checklists
• Data Handling after set Guidelines
Reports directly to Managing Director