Technical Service Engineer - Industrial Printer

Scope: Provide expert technical service and support for Industrial Printing (IP) and related machinery, ensuring peak performance and exceptional customer satisfaction by adhering to established standard operating procedures.
1. Key Responsibilities: Daily Field Operations
• Routine Maintenance & Diagnostics: Perform scheduled maintenance, technical diagnostics, and necessary break/fix repairs on assigned printing equipment, strictly following defined procedures.
• Installation & Removal: Execute equipment installations and removals under the standardized guidelines and safety protocols.
• Production Monitoring: Conduct daily monitoring of printing production parameters to ensure consistent color accuracy and operational stability, reporting findings as per standard protocols.
• Parts & Inventory Management: Manage personal parts inventory, assist with ordering consumables, and meticulously track service costs, all in compliance with company procedures.
• Service Documentation: Accurately complete and submit all required service documentation, including detailed daily work data, into the C4C system according to established timelines.
• Customer Training: Deliver structured training to end-users on equipment operation and care, whether remotely or on-site, using approved training materials and methods.
• Issue Resolution & Escalation: Address customer technical issues efficiently, escalate complex problems to the appropriate internal teams following defined escalation paths.
• Customer Satisfaction: Proactively ensure high levels of customer satisfaction through professional conduct and adherence to service excellence standards during every interaction.
2. Skill Development
• Continuous Learning: Actively utilize e-learning and training resources; collaborate to share knowledge and best practices across the team.
• Field Expertise: Apply technical skills effectively in direct customer environments, with distributors, and for end-users.
• Specialized Focus: Develop advanced proficiency in Color Management, Production Printing, and Industrial Printing.
3. Other duties as assigned by the direct superior.