Technical Support Assistant Manager

Position Summary
Lead and manage technical excellence for HVAC and control systems across the Southeast Asia & Oceania region. Provide strategic technical guidance, develop team capabilities through training and mentoring, ensure product quality standards, and bridge technical communication between regional operations and headquarters in South Korea.
Roles & Responsibilities
• Act as a second line technical support in case the local country technical team cannot solve a (structural) issue for air conditioning products or control systems
• Lead pre-sales technical support including design verification, technical documentation preparation, load calculations, airflow analysis, system sizing, and system design using design tools
• Ensure designs comply with safety, environmental, and technical regulations (local and international)
• Review shop drawings and lead site surveys; propose optimized HVAC solutions and prepare technical input for key business opportunities
• Oversee technical quality standards through continuous monitoring of design compliance; organize regular technical review meetings with regional sales and engineering teams
• Provide technical training to our local teams and/or local trainers, "train the trainer";
• Develop and execute comprehensive technical training programs covering HVAC fundamentals, load calculations, duct/piping design, CAD/Revit, controls, and energy standards
• Align training initiatives with sales objectives and new product launches; mentor and develop regional technical teams
• Collect, standardize, and localize technical materials ensuring accuracy for regional catalogues and documentation
• Collect 'Voice Of Customer' product and service improvements for air conditioners & controls systems and share with our Product Management department