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Mô tả công việc
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Yêu cầu
• Proficient in English (4 skills) (Advanced level)
• Willing to work during Tet and holidays (with a salary up to four times the normal rate)
• At least 3 months to 3 years of experience in IT industry
• IT educational background
• Customer service mindset
• Open to rotating to night shifts every 6 months as part of team scheduling (8:00 - 17:00 & (20:00 - 5:00 OR 23:00 - 8:00)
Quyền lợi
· Salary offer: from 20 - 26 million gross
· Salary at 100% during the probationary period
· 90% contribution of the gross salary to social insurance
· 20 days leave (12 days of annual leave and 8 days of sick leave)
· Training will be offered
· Full working equipment will be provided Annual Health Checkup
· Activities: Birthday party, Employee engagement activities.
Thông tin khác
Địa điểm làm việc
- Toà nhà VISTA, 19 Tân Cảng,Hồ Chí Minh
Việc làm Hồ Chí Minh
Thông tin chung
- Ngày hết hạn: 21/06/2025
- Thu nhập: 20 - 28 triệu VNĐ
Nơi làm việc
- VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.