Technical Support Engineer - m.dynamic ce 365

Công Ty Cổ Phần Savvycom

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 13/04/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Technical Support Engineer

Mô tả công việc

• Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Readiness
• Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. • Follows processes provided by the business.
• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Yêu cầu công việc

• Have at lease 3 months of experience
• Having technical background in programming language
• Bachelor's degree in computing science or an IT-related field or has a strong interest in IT field and self-learned computer language and basics.
• Demonstrate strong customer service attributes
• Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist customer with their technical issue
• Knowing about some C#/C++/Java or other programming language is preferable.
• Having experience of support professional in IT field or IT technical Consultant will add extra points.
• Microsoft Dynamics 365 CE Experience would be beneficial but not essential.
• Having knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Visual Studio).
• Be confident in listening, reading, writing and speaking English

Quyền lợi được hưởng

• Competitive salary depending on experience (800 - 1200 USD)
• 90% contribution of the gross salary to social insurance from the company side
• Full salary during the probationary period
• 12 days of annual leave, 8 days of sick leave
• Salary: 130% of basic salary
• Annual Heath Checkup · For employees working night shift: PVI insurance and food provided (non-cash), and 30% allowance on gross salary
• Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)

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