- Perform sales tasks according to company procedures and policies on new marketing data sets and the company's CRM database.
- Sell, clarify, advise, and care for customers regarding the company's products, systems, and services through support channels and develop potential customer relationships to achieve the highest customer satisfaction.
- Take responsibility for achieving assigned individual sales targets.
- Adhere to regulations regarding behavior, attitude, etc., when dealing with customers.
- Monitor and provide post-sales support to ensure effective customer service usage.
- Foster team spirit within the working group.
- Support colleagues in sales tasks when necessary.
- Perform other tasks as assigned by management.
- Proficient in Microsoft Office, English communication & basic reading skill, basic CRM system.
- High school diploma or higher (or equivalent certificates to ensure eligibility for a work permit) & minimum 1 year of experience in sales/
telesales or customer care/financial services or related positions.
- Fluent in 4 skills in Chinese (working directly with native speakers, using 100% Chinese, fluent in both traditional and simplified Chinese).
- Preference given to candidates who are Chinese/Taiwanese origin and use 100% Chinese in communication.
- Age range: 18-33, good health and willing to work night shift.
- Excellent communication skills via phone, presentation, and negotiation.
- Strong problem-solving and situational analysis skills.
- Ability to manage time effectively, handle tasks, and demonstrate a high sense of responsibility in work.
- Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
- Preference will be given to candidates who:
+ Can start working immediately, attend interviews, and start work promptly.
+ Have previous experience working in banks/financial organizations and possess a solid understanding of Chinese customer service practices in the US.
+ Diligent, enthusiastic, responsible, eager to learn.
WE CAN OFFER:
- High salaries for high performance, official salary 22.000.000 VNĐ/month + bonus.
- Work in a foreign-friendly and professional environment.
- Full participation in social insurance according to government regulations.
- Annual regular health check-ups.
- Team building activities and a 13th-month salary based on the company's business performance.
- Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
- The company provides all the necessary work equipment.
- Training on software usage such as CRM, ZOOM as required by the company.
- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
- Separate resting area during lunch break.
- Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
JOB DETAILS:
- Employment type: Full-time (Night shift).
- Industry: Financial services in the US market (No insurance, No lending).
- Working hours: 21:00 - 06:00 or 23:30 - 8:30, 5 days/week according to the assigned shifts by management (working by US business hours).
- Interview process:
+ Round 1: Screen CV & Phone Interview
+ Round 2: Cultural Interview & Test Chinese
+ Round 3: Professional Interview with Team Leader
+ Round 4: Offer letter
Ngành nghề: Tiếp thị / Marketing, Bán hàng / Kinh doanh, Dịch vụ khách hàng
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh
