1.Team Leadership & Management
Recruit, train, manage, and evaluate the performance of the
telesales team.
Assign tasks, supervise daily operations, and monitor KPIs to ensure team and individual targets achive targets.
2.Sales Strategy & Campaigns
Analyze and expand the customer data source; develop appropriate customer care strategies.
Create and adjust
telesales scripts tailored to different customer segments and campaigns (new products, promotions, reactivation).
Collaborate with Marketing to optimize conversion rates and grow the customer base.
3.Performance Monitoring & Reporting
Ensure sales and business targets are achieved according to plan.
Monitor, analyze, and report on sales results, conversion rates, and customer behaviors.
Propose process improvements to enhance work efficiency and sales productivity.
4.Data Analysis & Process Optimization
Analyze call effectiveness, customer feedback, and market trends to optimize operations.
Develop performance metrics such as CSAT, NPS, and conversion rates.
5.Communication & Conflict Resolution
Ensure effective communication within the team and with customers.
Handle complaints, conflicts, and negative feedback promptly and professionally.
6. Tools & Technology Proficiency
Proficient in using CRM systems and telesales support tools (auto-dialer, email/SMS automation).
Optimize workflows from customer management to closing sales.
