- Study testing manual & advise to Order Controller team or client.
- Communicate with client to clarify test query & follow up. Instruct client the testing process from Costco. The testing period of 1 Costco order can be quite long even for more than 1 year so also need to able to follow up the status very clearly to avoid any missing.
- Cooperate closely with inspection team if there are any requests relate to inspection service. Provide sampling details, BOM to inspection team so that they can pick up samples correctly.
- Ready to support inspection team if they face any unclear/ problem during pick up samples .
- Sample breakdown & assign appropriate test item(s) of sample component(s).
- Take sample photo.
- Save & name sample photo
- Be able to use several company softwares.
- Input correct & updated report due-date into system - Handle internal query on order status.
- Clarify unclear point of testing manual or difficult situations with Key
Account Manager/ Costco team from other SGS labs/ Costco buyer.
- Deliver company service to client, always try to find the best solution to provide the best service to client.
- Able to satisfy client's need within scope of job.
- Willing on handling a new request/ procedure.
- Able to cooperate with others teams (ex: Lab, Reporting, Inspection, Sales) in order to satisfy client's requirement.
- Always need to update the status to client if receive any updating from Costco system for each TRF. And instruct client clearly the next step which they need to do.
- Able to deal with conflict and difficult situations independently
- Able to work under high pressure and time management
- Other duties upon requested
