Tour Operations Manager (Japan, Korea Market)

Our mission statement: Expanding minds through transformative travel experiences.
Core Values:
- Unite global citizens through meaningful adventures.
- Show a real side of life, through deeply researched, safe trips, inclusive of all.
- Support local communities through sustainable and ethical travel, every step of the way.
- Create a dynamic, diverse and solution orientated work culture on trips and in our offices, which encourages trust and growth.
- By passionate travelers, for passionate travelers.
The Role:
As our North Asia Operations Manager, you will have responsibility for operating our school trips in North Asia - specifically Japan and South Korea. You will manage our growing Operations team in Ho Chi Minh City and work alongside our in-country staff across the region. Our tour portfolio spans across Asia, so one day you might be booking a train in Kyoto, and the next be talking to our local supplier in Busan.
Working out of our Ho Chi Minh City office and reporting to a Regional Operations Manager for Asia, you will be part of a growing international team whose passion is developing exceptional educational experiences. We are building on over 3 million GBP in revenue in the region for our last year and have big plans for development in the future.
Responsibilities:
- Operations: Full responsibility for operating our school trips in Japan and South Korea.
- Management: Oversee a growing team of Officers and Senior Officers and help develop the experience across all tour destinations.
- Safety: Ensure all trips run according to our safety management systems and manage safety and emergencies in the region.
- Communication: Work with our own teams and partners across the region. Communicate with our Sales offices to receive information about our groups and their requirements. Communicate with schools directly.
- Bookings: Ensure all Adventure Leaders, hotels, tickets and component activities have been arranged by the team.
- Financial Liaison: Manage tour budgets across the region and a regional budget for the entire continental team.
- Quote Development: Help bring a tour from good to excellent by adding in your expertise and local knowledge.