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Mô tả công việc
Design, develop, and deliver training programs for new hires and existing agents, focusing on product knowledge, customer service skills ine-commerce
Create and maintain training materials, including manuals, guides, and presentation materials
Evaluate the effectiveness of training programs and make recommendations for improvement
Stay up-to-date with SOP of project, best practices when collaborate with operation management team
Prepare and present the training report according to client or internal project request
Agent skill and knowledge - oriented
Review the performance appraisal and organize the discussion of Individual Development Plan
Yêu cầu
Associate's degree in Education, Communications, or a related field
Fluent in English both written and spoken (TOEIC 650 for English or HSK4 for Chinese) or the same level
At least 1 years in the same position. (specialized in BPO industry)
Excellent training, facilitation, and presentation skills
Experience with learning management systems (LMS) and other training technology platforms is plus
Excellent computer skills with MS Office
Willing to work overtime if needed
Quyền lợi
Salary: Negotiate.
13th-month salary.
Insurance followed Vietnamese Labor Law.
Promotion opportunities, salary increase once/year.
Periodical bonus: twice/year.
Bonuses, gifts for Holidays.
Activities: Birthday party, Town Hall, Employee engagement activities.
Meal allowance, transport allowance & parking fee.
Thông tin khác
Địa điểm làm việc
- 19A Cộng Hòa, Phường 12, Tân Bình, Hồ Chí Minh
Việc làm Hồ Chí Minh
Việc làm Quận Tân Bình
Thông tin chung
- Ngày hết hạn: 13/02/2025
- Thu nhập: 12 - 19 triệu VNĐ
