Travel Consultants

• To deal with all aspects of the day to day running of operations
• Handling booking from start to finish for hotels, transportations, pick-up airports, and other services for all tours in Vietnam and Indochina. Ensure that all the needs of the clients are met and well reserved before the tour.
• Prepare tour leader/tourguide pack then brief programs carefully to Tour Leader/ Local Tour Leader
• Prepare the payment request for all services booked and manage supplier invoicing.
• Manage the contract with hotels. Make sure all the contracts are secured and saved in the correct folder.
• Manage the company-shared storage/ drive
• To provide exceptional customer service at all times
• Manage supplier's database, and make sure the information is up to date and precise.
• Monitor, supervise, and solve problems arising during the tour
• Handle the cases which need changing due to storms, floods, etc.
• Update information about the sightseeing fares, opening and closing times of tourist spots
• Conduct inspection destination/service to update the information to other departments
• Update the feedback form for the other related department
• Able to work under high pressure and if required, overtime.
• Flexible & open minded.
• Creative and passionate about working in travel industry.
• Motivation and energy to perform well and accomplish goals