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Mô tả công việc
About the position:
Join our 5-star rated customer service team as a Customer Relations Representative. You will be responsible for assisting our clients which can range from personal to corporate clients. This means working on behalf of our clients in a professional manner for any area they need help with. Don&039;t know the insurance or customer service industry, no problem! We&039;ll teach you everything with our extensive training program.
Why Customer Service?
Learn real-world skills that are transferable to any job, any industry anywhere in the world. A great starting place for fresh graduates who are entering the job market for the first time.
Job Responsibilities
In-House Customer Service & Relationship Management:
Provide the highest level of customer service at all times & in all communications with clients, providers & vendors. This includes acting as a liaison between the client, insurer & treatment facility, including:
● Application admin processing, application forms, Contracts & VAT invoices
● Sending payment reminder to clients
● Answering inbound calls & handling directly.
● Answering questions about a client's policy
● Use CRM to manage client relationship during the policy year
● Distributing soft & hard copies of policy documents
● Updating our CRM with client details
● Payment notices
● Claims coordination, direct billing support & reimbursements
● Resolving client issues with our clients
House Client Renewals
In charge of renewal for House clients including:
● Assisting clients with payment process or cancellation
● Explaining any changes to the policy including benefits, term, premium,...
● Sending Renewal Notice and reminding clients to renew
● Other related miscellaneous tasks
● Requesting Renewal Notice from providers
● Re-quoting clients with other options if required
Yêu cầu
Job Requirements:
● No experience required
● People skills, sociable
● 1-2 years&039; work experience a bonus
● Ability to work independently & in a team
● Hardworking, proactive & fast learner
● Attention to details and organizational skills
● Ability to think on your feet to manage/resolve conflict
● Good English ability
Benefits:
● Competitive Base Salary
● Bonuses!
● Opportunity for career progression and quick promotion
● Training on wide range of local, regional and international insurers
● Regular professional development training
● Annual Health Check
● Training on latest customer service techniques
● Dynamic English speaking environment
● Work directly with Management
● Position in a growing company in a growing industry
● Monday-Friday working schedule
● Monthly allowance
● International company & management
Quyền lợi
Tet & 13th Bonus
Customer Service & Insurance Training
Competitive Base Salary
Thông tin khác
Thông tin tuyển dụng
Việc làm tại: Hồ Chí Minh
Mức lương:16100000
Hạn nộp hồ sơ: [protected info]Chức vụ: Mới Tốt Nghiệp
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: 16100000
● We're a forward-looking organization that leverages technology efficiently
● Our sales team is empowered with a custom CRM platform
● We offer the best multi-provider insurance quoting system in the region
● Our customer service team handles the complex, time-consuming issues of health insurance for you
● Access to a wide range of products and providers ensures you can tailor solutions to match your clients' unique needs
● High commission rates on health, life and business insurance, plus...
Quy mô công ty
Từ 10 - 25 nhân viên
