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Mô tả công việc
What you'll achieve
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Job Posting
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
Technical Support Engineer
Join us as a Technical Support Engineer on our Product Services team in Ho Chih Min, Vietnam to do the best work of your career and make a profound social impact.
You will:
• Provide feedback to Engineering for improving product quality and reliability
• Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
• Drive operational excellence through quality closures and proper escalation of issues
• Determine priority levels while negotiating and setting expectations with customers
• Resolve customer-reported issues while working closely with other multi-functional teams
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Yêu cầu
Essential Requirements
• Ability to work under pressure with calmness and composure
• 2 to 5 years of related experience
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
• Ability to take on shift work, holidays, weekends and on-call responsibilities
• First-rate customer focus, phone etiquette and work ethic
Desirable Requirements
• Bachelor's degree
Quyền lợi
Competitive salary with attractive social allowance
Allowances work effectively on actual targets achieved
High opportunities of professional career path development and promotion
Thông tin khác
Thông tin cơ bản
Địa điểm: Hồ Chí Minh
Mức lương:1500
Hạn nộp hồ sơ: 22-11-2022
Chức vụ: Mới Tốt Nghiệp
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Thông tin chung
- Ngày hết hạn: 22/11/2022
- Thu nhập: 1500
