[Ba Đình/Hà Nội] IT Customer Success Specialist (SaaS)-$1500_Top Japanese IT product company
Requirement
Japanese N1 or Upper N2 AND English intermediate
Over 3 years experience as IT communicator or BrSE/PM or relevant positions
Can handle admin tasks
Better
Experience in structurally breaking down customer work and proposing solutions
Sales/consulting experience in the IT industry (BtoB SaaS sales, IT consultant, package implementation manager, etc.)
Experience planning and promoting business improvement using IT
Mindset
Those who can proactively take on challenges with a growth mindset without limiting their own scope of work
Those who can always think and drive from the customer or user's perspective
Those who are interested in unknown areas and can create opportunities through proactive activities
Those who can work with a strong sense of ownership
Those who have high GRIT (ability to follow through) and can pursue results
Working time: Mon - Fri: 9h00-18h00
Job Scope
*Japanese Customer Success:
In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows.
Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.)
Support smooth service implementation and operation (implementation meetings with contracting companies, etc.)
Understand the approver, decision maker, and approval flow, and work autonomously to design scenarios up to the next renewal and reach a renewal agreement
Onboarding activities in collaboration with
account managers, etc. for large-scale customers
Identify new onboarding methods and product use cases, share with customer success organization and sales, and provide feedback to development and products
As a customer success specialist, you will be involved in a wide range of products and propose new products and new functions to existing contract customers.
Other Benefits
Competitive salary package, including full insurance coverage. Annual performance review: twice/ year
13th-month salary Bonus
Remote/ Hybrid working
18 days of leave: 12 days of annual leave, 6 days of New Year Leave
Premium Healthcare Insurance Package starting from day one
Annual Health Check-up
Excellent career development opportunities, with exposure to and experience in the latest technologies
Patents and Inventions bonus
Company trip, Year-End Party, Gifts for Tet/ Holidays
MacBook Pro is provided
