Tuyển dụng Middle and Senior Coach tại Bình Dương - WALL STREET ENGLISH

Student experience
_ Capture students concerns or feedback when raised, escalate to Customer Experience management when necessary and follow-up on resolution to ensure students satisfaction with the school
_ Take center tours turns to maintain a total English learning environment, a clean and orderly center, as well as compliance to the school rules and regulations for the students
_ Support the school management to capture structured feedback, such as surveys, when requested
_ Always behave in a professional manner with the student community
Student progress and class booking
_ Monitor assigned students' progress proactively and ensure the students have the classes booked for them to reach their learning goals
_ Prepare a study plan for each student
_ Drive student progress by providing on going and consistent support, advice, coaching and feedback
_ Follow the school guidelines with respect to booking best practices and coordinate with the CHoT to request adjustments to the schedule when needed
_ Understand each individual learner's psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their needs
_ Take turn in the speaking center to support the students conducting their multimedia lessons
Social classes and event conceptualization and delivery
_ Inform and invite students about upcoming events that are relevant to the student interests
_ Participate to the conceptualization, preparation, and execution of center events online or in-center
_ Plan and teach social classes to drive student engagement in the center or online
Internal Revenue
_ Proactively share information with the EC team about the students that are subject for contract renewal or prone to refer prospects to contribute to the center target achievement
_ Build and maintain a close relationship of trust with the Educational Consultant to collaborate on Internal Revenue opportunities from students
_ Conceptualize events that will contribute to the IR channel with Sales and Teaching teams
_ Encourage students to invite referrals prospects to the center events
_ Support external channels revenue generation with the delivery of demo classes upon request from the Sales team in line with the policies and procedures in place
_ Ensure that end of course appointments are rigorously conducted with students ending their contracts in line with the procedures in place