[urgent] 01 Operation Manager (good english) - freight forwardingSilver Mountain Logistics Co.,ltd

- Lead the operation team for air, sea, export and import from A to Z.
- Handle customers' enquiries, quotations and overseas agents' correspondence and offering solutions.
- Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company's.
- Requirements and customer's standard operating procedures.
- Checking all payment request/profit and loss sheet about operation.
- Updating freight from carrier/airline/co-loader.
- Updating weekly report(volume, revenue, updating status of picking up D/O, etc.).
- Check SOA with agency(domestic/oversea).
- Cross check all quotation made by operation staff.(especially for D term).
- Check all emails and follow shipment to prevent the trouble as much as possible.
- Update complain from customer to Korean manager based on weekly.
- Support accounting team to finalize financial report on time. Quyền lợi
- Stable, international and friendly working environment.
- Salary depends on experience and ability of candidate.
- Social, Health and Unemployment Insurance follow Vietnamese Law.
- 13th month bonus, Health check, Teambuliding.
- Other