Customer Care Representative - Good English
Family Medical Practice Ha Noi
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 06/06/2024
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
GENERAL INFORMATION:
- Provide excellent customer service to patients,
- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
KEY RESPONSIBILITIES:
- Answering customer phone calls.
- Making customer appointments.
- Gathering information to complete patient files on the system.
- Checking I.D papers, insurance membership, and details.
- Managing patient flow.
- Handling cashier work.
- Ensuring all information is ready for billing and payment purposes.
- Checking that patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic.
- Assisting with medical evacuation as required from time to time
- Assisting patients to make bookings outside FMP
- Perform other tasks as assigned by Line Manager
- Provide excellent customer service to patients,
- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
KEY RESPONSIBILITIES:
- Answering customer phone calls.
- Making customer appointments.
- Gathering information to complete patient files on the system.
- Checking I.D papers, insurance membership, and details.
- Managing patient flow.
- Handling cashier work.
- Ensuring all information is ready for billing and payment purposes.
- Checking that patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic.
- Assisting with medical evacuation as required from time to time
- Assisting patients to make bookings outside FMP
- Perform other tasks as assigned by Line Manager
Yêu cầu
- Previous experience in a customer service role preferred; within the healthcare, hospitality or other service industry.
- Up to 50% of the time may be standing
- Significant variation in the time required to perform 'administrative duties' vs. attending to the needs of internal and external customers.
- Willing to work at different clinic locations and different shifts.
- Fluency in English, with excellent listening, communication and interpersonal skills
- Compassionate, caring, empathetic and able to have a calming influence on others
- Genuinely enjoys meeting with, talking to, and understanding people
- Friendly and has the ability to smile, smile, smile - even under pressure
- Enthusiastic, with high energy and a positive 'can do' attitude
- Able to handle conflict situations and remain calm under pressure
- Conflict resolution/management skills
- Problem-solving skills, proactive, and a willingness to help others
- Eager to learn and to improve both yourself and the workplace
- Well-groomed appearance
- Polite, professional, patient and respectful
- Hard-working, reliable, responsible & accountable
- Prompt, timely & efficient
- Honest & trustworthy
- Team player
- Up to 50% of the time may be standing
- Significant variation in the time required to perform 'administrative duties' vs. attending to the needs of internal and external customers.
- Willing to work at different clinic locations and different shifts.
- Fluency in English, with excellent listening, communication and interpersonal skills
- Compassionate, caring, empathetic and able to have a calming influence on others
- Genuinely enjoys meeting with, talking to, and understanding people
- Friendly and has the ability to smile, smile, smile - even under pressure
- Enthusiastic, with high energy and a positive 'can do' attitude
- Able to handle conflict situations and remain calm under pressure
- Conflict resolution/management skills
- Problem-solving skills, proactive, and a willingness to help others
- Eager to learn and to improve both yourself and the workplace
- Well-groomed appearance
- Polite, professional, patient and respectful
- Hard-working, reliable, responsible & accountable
- Prompt, timely & efficient
- Honest & trustworthy
- Team player
Quyền lợi
Training will be provided for all of these areas.
Medical benefits: Free outpatient consultation with doctors
14 annual leaves & 4 days of sick leave
Social Insuran policy follow Labor Law
Annual salary review
Medical benefits: Free outpatient consultation with doctors
14 annual leaves & 4 days of sick leave
Social Insuran policy follow Labor Law
Annual salary review
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Ngày hết hạn: 06/06/2024
- Thu nhập: 13 triệu - 18 triệu VND
Giới thiệu công ty
Xem trang công ty
Vietnam Medical Practice We are Family Medical Practice- the first foreign-operated, multi-disciplinary medical provider in Vietnam. With 5 clinics in Hanoi, Ho Chi Minh City and Da Nang, our multi-national team of physicians come from the US, Canada, Israel, France, Belgium, Italy, Switzerland,...
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