[Vinwonders] Giám Đốc Vận Hành Chuỗi

1. Develop the Chain Operations Strategy
- Develop the overall operations strategy for the VinWonders Chain in alignment with the Company's strategic direction and growth objectives.
- Define and establish a consistent management and operating model across the Chain to enhance operational effectiveness and efficiency.
- Establish operational objectives, performance targets and key KPIs for each stage of the Chain's development.
- Develop operational strategies to support business growth, network expansion and continuous improvement in overall business performance.
2. Drive Operational Performance & Business Results
- Take overall accountability for the operational performance and business results of the Chain, including revenue, profitability, service quality and other key performance indicators.
- Direct the development, execution, and monitoring of action plans to ensure the achievement of business objectives.
- Analyze operational data, assess business performance, and drive system-wide initiatives to improve operational effectiveness.
- Regularly review the performance of individual business units and direct corrective actions and improvement plans for underperforming units.3. Standardize Operating Models & Drive Quality Excellence
- Establish and maintain consistent operating standards across the entire Chain.
- Lead the review, optimization, and standardization of operating processes to enhance management effectiveness and operational productivity.
- Direct the implementation of brand standards, service standards and relevant international best practices across the Chain.
- Regularly assess operational quality and drive continuous improvement programs to enhance customer experience and service excellence.
4. Product Development & Customer Experience
- Collaborate with relevant functions to identify market trends and customer needs, and provide strategic direction for product and service development.
- Lead initiatives to enhance customer experience and strengthen brand value.
- Monitor customer satisfaction and experience metrics and drive improvement initiatives across
the Chain.
- Ensure consistency in product quality, service delivery and customer experience across all
business units.
5. Financial Management & Resource Optimization
- Collaborate in developing the annual operating budget in alignment with business objectives.
- Drive effective resource utilization and control operating costs across the Chain while
optimizing overall operational efficiency.
- Evaluate the operational feasibility and effectiveness of investment, renovation and expansion
projects to ensure sustainable business returns.
6. Organizational & Leadership Development
- Collaborate in developing the operations workforce strategy to support the Company's growth
and business objectives.
- Define competency standards, organizational structures and workforce models for operations
across the Chain.
- Participate in the assessment, succession planning and development of the leadership pipeline;
establish and drive talent development initiatives.
- Foster a high-performance culture built on accountability, operational excellence and
continuous improvement across the entire operations organization.
7. Risk Management & Compliance
- Establish a comprehensive operational risk management framework, ensuring proactive
identification, assessment, mitigation and control of operational risks.- Ensure full compliance across the Chain with applicable laws and regulations, safety standards,
internal policies and brand standards.
- Direct the development of business continuity and crisis management plans to ensure
operational resilience and continuity of business activities.
- Regularly assess the effectiveness of internal controls and risk management practices and
recommend measures to strengthen the organization's overall governance capabilities.
8. Lead Transformation & Innovation
- Lead transformation initiatives aimed at enhancing management effectiveness, operational
efficiency, and overall competitiveness.
- Provide strategic direction on the application of technology, data and digital transformation to
strengthen operational management and decision-making.
- Promote innovation, process improvement and operational excellence initiatives across the
Chain.
- Lead the implementation of strategic projects in alignment with the Company's overall
development direction.
- Foster a culture of collaboration and knowledge sharing and facilitate the replication of
successful operating models and best practices across business units within the Chain.