Việc làm customer support specialist tại Quận 3 (46 việc)
- Previous experience in a customer support role
- Responding to inquiries by assisting customers through phone calls, emails, and chats
- Ensure customer satisfaction and provide professional customer support
- Follow up with clients or customers to check that they're still satisfied with any purchases
- Assist clients in Social, Health &Unemployment Insurance registration, claims, etc.
- Advise clients issues and concerns relating to C&B policies and practices.
- Responsible for digital media budget optimization, ROI &KPIs Optimization.
- Social insurance, Health insurance &Unemployment insurance according to regulations of the Law.
- Promptly and accurately complete all related administration activities, in accordance with relevant service standards and to the customer's satisfaction
- When customer requirement(s) are more appropriately, CC then dealing with relevant departments and refer them to an appropriate solution for customer
- Phần công việc bổ sung của Senior Customer Experience
- S] Tham gia đào tạo các Customer Experience Executive, Customer Experience Trainee mới
- Customer relationship (external & internal), work with customers and vendors to provide the best service and handle shipments smoothly
- Release booking to vendors timely and follow up vessel change/cut off time and support when vendor ask
- Lead and manage a team of customer service representatives, allocate tasks, coordinate team members to ensure no backlog, consistently meet deadlines, and optimize handling time for customer requests
- Review profiles, approve participation conditions for customer programs
- Delivering materials, guidelines, and targeted messages to support the timely deployment of Product Marketing
- Skills to use the support software: Microsoft Office, Microsoft Project
- Good working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook), Microsoft Office 365, and the ability to quickly adapt and work with new software.
- University Degree/College in related fields.
- Liaising with Customer to get the first draft of Contract
- Review and work with relevant department to revise the first draft and respond, convince and negotiate with Customer
- VSHR Pro Academy was established with the mission to help companies to achieve bigger goals by transforming and empowering their workforce.
- Amazing value of VSHR culture.
- Tốt nghiệp Đại học trở lên các chuyên ngành:Tâm lý học, Sư phạm, Khoa học Xã hội, Tài chính, Ngân hàng, Kinh doanh quốc tế, Thương mại, .
- Ngành nghề:Dịch vụ tư vấn tài chính thị trường Mỹ (Không bảo hiểm, Không đa cấp).
Xem tất cả: Tìm việc làm Senior
- Support ad-hoc reporting, data extraction, and data analysis if needed and approved by Data Specialist
- The Data Support will build, maintain, and optimize data pipelines and ETL solutions
Xem tất cả: Tìm việc làm SUPPORT
- Take charge of developing internal and customer-facing processes, initiatives, and materials to enhance the effectiveness and efficiency of the Customer Success department
- Take proactive ownership and oversee the success of a designated portfolio of ELSA customers, primarily situated in the US and LATAM locations
- Hình mẫu của 1 ứng viên Customer Development lý tưởng
Xem tất cả: Base inc tuyển dụng việc làm - Tìm việc làm Development
- Analyze market trends and customer behavior to inform marketing and sales strategies
Xem tất cả: Tìm việc làm commerce Specialist
- Using the Service Dashboards, monitor Coach performance with respect to their students' progress, giving support and accountability to the team as needed
- Enforce stellar customer service standards from the Coach Team towards the students and prospects and ensure compliance to the center's rules and regulations
Xem tất cả: Tìm việc làm Manager
- Coordinate with oversea agent /customer and support them for any inquiry on time / in time
- Working closely with document team to ensure AMS/ ACI / ISF filling done and support remind doc team send out pre-alert to customer / agent before deadline
Mọi người cũng đã tìm kiếm
Chức danh: IT Support · Customer Service · application specialist · Administration Specialist · nhân viên it support
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
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