Account Executive Premiums (Client Facing)

Account Executive Premiums (Client Facing)
Department: Account Management
Employment Type: Full Time
Location: Ho Chi Minh, Vietnam
Description
The Account Executive is a crucial support role within the client services team, focused on assisting with the delivery of promotional campaigns. This role is ideal for someone early to mid-career who is organised, eager to learn, and committed to delivering high-quality work in a dynamic environment.
Working closely with the wider account team, the Account Executive supports daily operations across client communication, sourcing, approvals, and delivery. They play a key role in engaging with clients, managing project documentation, timelines, and logistics tracking, helping to ensure that all activities run smoothly and meet client expectations.
Key Responsibilities
Work directly with the Account Director to manage day-to-day client relationships, acting as a key point of contact for project updates, requests, and ongoing communication.
Support the end-to-end delivery of promotional marketing projects, from understanding client briefs and requirements through to execution and final delivery.
Communicate proactively with clients to clarify requirements, provide project updates, manage expectations, and follow up on feedback or changes throughout the project lifecycle.
Coordinate internally with creative, procurement, production, logistics, and other relevant teams to translate client requirements into clear actions and ensure projects are delivered accurately and on time.
Prepare and present timelines, proposals, quotations, project updates, and other client-facing materials, ensuring clients have clear visibility on project progress.
Support the Account Director in identifying additional client needs and opportunities, helping strengthen and grow the overall account relationship.
Coordinate with suppliers and internal teams on samples, production specifications, quality, and delivery, escalating potential issues early and communicating solutions to clients.
Maintain accurate project information in internal systems, including workflow tracking, order status, reporting, and key documentation.
- Provide general project administration and documentation support as required, while keeping the primary focus on client servicing and successful account delivery.
Skills, Knowledge and Expertise
3-4 years of experience in Account Management or Client Servicing, ideally within a marketing, advertising, or activation agency.
Experience with BTL activations, promotional merchandise/premiums, gifting, POSM, or similar marketing projects is highly preferred.
Strong communicator with a confident, engaging personality, comfortable building relationships and working directly with clients.
A collaborative team player who works well with Account, Creative, Procurement, Production, and external partners.
Strong organisation and multitasking skills, with the ability to take ownership and manage multiple projects and deadlines.
Proactive, solutions-oriented, and comfortable working in a fast-paced, client-facing environment.