Account Manager - B2B Sales (Ngành Du Lịch / Lữ Hành)

MAIN RESPONSIBILITIES
Client Relationship Management
• Work directly with B2B travel agents and partners, following our sales process.
• Create tailor-made travel programs that meet client expectations and align with their business goals.
• Proactively introduce new Asia Pioneer products, destination updates, and exclusive offers to clients.
• Regularly update partners with the latest information on destinations, hotels, and services.
• Take ownership of client communication, ensuring professional, timely, and detail-oriented responses.
• Support clients during the sales cycle and after confirmation, ensuring a smooth guest experience.
• Collaborate with the Operations team to resolve on-ground issues and handle feedback/complaints effectively.
Sales & Business Development
• Participate in setting annual sales targets for assigned accounts.
• Analyze monthly conversion rates and follow up on every request to maximize success.
• Manage annual product renewal with assigned partners.
• Research prospects, analyze their current products, and tailor tour programs to meet expectations.
• Identify competitive advantages and highlight Asia Pioneer DMC's unique value proposition.
• Follow up with prospects, record feedback, and work closely with the Sales Team Leader on strategy.
• Conduct sales calls and follow-ups with new potential partners after each trade fair, roadshow, or advertising campaign for Asia Pioneer DMC.
Internal Contributions
• Maintain updated client profiles and information in CRM tools.
• Support team members (training, backup, reporting).
• Attend team meetings, inspection trips, FAM trips, and internal/external training courses.
• Contribute actively to department evaluations and company-wide initiatives.