Account Manager

Client Management:
● Act as the principal contact for all accounts, fostering long-term relationships with strategic planning and personalized engagement.
● Enhance client satisfaction and agency profitability.
● Monitor key account metrics, report quarterly sales results, and provide forecasts to optimize business planning.
Strategic Planning:
● Thoroughly understand each client's business objectives and challenges, work with teams to present marketing strategies to align with the client's goals.
● Lead cross-functional teams in the development and execution of comprehensive marketing campaigns from inception through to completion, ensuring alignment with client expectations.
● Provide strategic insights to the senior management team on client relationship progress and potential barriers to new business growth.
Team Collaboration:
● Ensure effective collaboration across agency departments to meet client needs and deliver on project objectives promptly.
Reporting and Administration:
● Maintain detailed account records, ensuring all client interactions are documented in the CRM system for streamlined communication and service delivery.
● Prepare detailed client reports, offering regular updates to both the client and internal leadership on campaign success and areas for improvement.
Support the growth of team members by identifying skill gaps and providing mentorship opportunities.
Foster a positive and collaborative team environment.
Address day-to-day challenges in client and team coordination proactively.