Account Manager

Demonstrate a thorough understanding of agency's business model and services
Build strong day to day relationships with all clients, internal stakeholders and freelancers
Demonstrate the ability to prepare and present documents, presentations and reports tailored to each clients, style, preference, knowledge and experience
Consistently deliver against all contractual obligations include SLAs and KPIs
Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality and within approved budget
Set and manage client expectations regarding deliverables and timeframes
Act as a brand/QC guardian - always ensure all parties are aware of brand guidelines and QC checklists and procedures are followed
Write creative briefs in line with the client's campaign objectives, identify key project outcomes and gain client approval
Act as the main point of contact for managing questions, challenges and project feedback
Share expertise and best practices with new staff
Manage internal team resources to assure project progressing, ensure necessary resources are assigned to the project and alert management if additional resources are required
Ensure accuracy of monthly billing and expenses, manage quarterly reconciliations and forecasting, alert management of budgetary issues or concerns
Provide market intelligence to senior staff
Maintain excellent business and product knowledge