Account Manager

Summary
Serve as the primary liaison between clients and internal teams. Core priority is addressing client needs and concerns quickly and effectively to develop and maintain strong, long-term relationships.
1. Customer Relationship Management
- Act as the main point of contact for all matters relating to client needs and concerns.
- Build and strengthen client relationships to achieve sustainable, long-term partnerships.
- Maintain accurate client records, ensuring all contract updates and renewals are tracked.
- Monitor accounts proactively to ensure clients receive services that meet their needs while remaining within budget.
2. Project Management
- Lead the bidding process in collaboration with Account, Operations, and Admin teams.
- Develop creative ideas and execution strategies based on deep client insights and industry expertise.
- Oversee project execution, including real-time problem-solving, directing setup, communicating with operations staff, and managing vendors and costs.
- Evaluate project success and submit comprehensive post-project reports.
3. Leadership
- Assign and manage staff workloads to ensure all project timelines are met.
- Guarantee project quality aligns with client expectations and standards.
- Provide mentorship and training to staff members to support their ongoing career development.