Account Manager

The Account Manager is responsible for managing and developing relationships with existing clients, ensuring customer satisfaction, identifying growth opportunities, and supporting long-term business partnerships.
YOU WILL:
Account Management & Client Relationship:
• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term relationships with existing customers.
• Conduct regular business reviews and client meetings to understand customer needs and expectations.
• Proactively identify opportunities to expand services and increase account value.
• Ensure timely resolution of client concerns by coordinating with internal teams.
• Monitor customer satisfaction and drive continuous improvement initiatives.
Business Development within Existing Accounts
• Identify upselling and cross-selling opportunities within existing customer accounts.
• Collaborate with delivery and operational teams to propose suitable solutions that align with client objectives.
• Support contract renewals and account growth initiatives.
• Prepare account plans and business reviews to strengthen customer partnerships.
Others:
• Work closely with operations, delivery, finance, and recruitment teams to ensure service quality.
• Coordinate internal resources to support client requirements and project success.
• Monitor and report on the effectiveness of marketing campaigns and business development activities, providing insights and recommendations for improvement.
• Stay updated with industry developments, regulatory changes, and technological advancements that may impact the business.