Administration Assistant - Tiếng Anh tốt

Mô tả Công việc
Sales Administration
Prepare, issue and follow up customer quotations for hardware, projects and ad hoc requests.
Assist the Sales Team with administrative support throughout the sales process.
Create customer quotes using the quoting platform and convert approved quotes into invoices.
Process signed quotations and establish customer contracts within business systems.
Coordinate customer meeting schedules and ensure all required documentation is prepared.
Maintain sales-related documentation and records.
Customer Service
Respond to customer enquiries via phone and email in a professional and timely manner.
Investigate and resolve customer queries relating to invoices, contracts, licensing and service requests.
Provide administrative support to ensure a positive customer experience.
Liaise with customers, suppliers and internal stakeholders to facilitate efficient service delivery.
CRM & Database Management
Accurately maintain customer information across all business systems.
Update and manage customer records including:
Contact details
Products and services
Contract terms
Service agreements
Master Service Agreements
Create new customer records and maintain database integrity.
Develop and maintain service and customer category databases.
Ensure all business information remains accurate, current and compliant.
Hardware Procurement & Licensing
Process customer hardware orders from quotation through to supplier purchase.
Confirm supplier availability and place hardware orders.
Maintain supplier ordering records and procurement spreadsheets.
Coordinate communication with internal teams regarding hardware deliveries.
Process Microsoft 365 licence requests through approved vendors.
Update licence registers and recurring billing records.
Finance & Invoicing
Create and issue customer invoices using Xero.
Process invoices for products, projects and services delivered.
Generate recurring service invoices.
Maintain customer billing information and recurring charges.
Assist with management of the Accounts inbox.
Provide customers with invoices, statements and billing information as required.
Product & System Administration
Maintain product information within internal ordering systems.
Ensure product descriptions, supplier information and pricing remain accurate.
Manage the product code creation and maintenance process.
Support continuous improvement of business systems and administrative processes.
Office Administration
Maintain shared administration and sales email inboxes.
Coordinate office supply ordering including kitchen supplies, stationery and consumables.
Assist with stock control and supplier ordering through approved vendors.
Support general office presentation, including kitchen upkeep and shared office areas.