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Mô tả công việc
- KPI & Profitability Management: Monitor key performance indicators including booking fulfillment rate, on-time performance, claim ratio, gross profit, and departmental cost control to ensure achievement of business targets.
- Regulatory Compliance & SOP Management: Ensure compliance with IATA regulations, airline security standards, customs requirements, dangerous goods (DG) handling procedures, and internal SOPs.
- Training & Staff Development: Train, coach, and evaluate team members to strengthen operational capabilities, service quality, and overall team performance.
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Business Development Support: Support sales and key account teams in RFQ preparation, pricing strategies, customer quotations, and logistics solution design for new business opportunities.
- Oversee Air Export & Import Operations: Manage the overall air export and import cargo operations for company-secured customers.
- Market Analysis & Reporting: Conduct regular analysis and reporting on trends and developments in the Vietnam air cargo market.
- Partnership Development & Maintenance: Establish and maintain strong relationships with airlines, air consolidators, customs brokers, and inland transportation providers.
- Space & Pricing Negotiation: Negotiate with airlines to secure capacity and obtain competitive pricing.
- Documentation & Billing Management: Handle air export/import documentation, update internal systems, and manage billing (invoices, payments) for customers, overseas agents, and airlines.
- Issue Resolution & Operational Support: Address claims and disputes while supporting other departments during high-volume periods or staff absences.
- Operational Improvement & Strategy Development: Propose continuous improvement initiatives to enhance operational efficiency and consult with directors on strategies for productivity enhancement.
Yêu cầu
[Required Qualifications]
- Experience: Over 8 years of hands-on experience in the air freight industry.
- Industry Network: Strong connections with airlines and air cargo agents.
- Operational Expertise: Experience in air freight export/import operations, pricing, and performance management.
- Expertise in managing BSA and optimizing freight capacity for air and ocean transport
- Experience in developing and implementing SOP
- Market Analysis: Ability to analyze and report on air cargo market conditions.
- Technical Skills: Proficiency in Microsoft Excel (e.g., monthly cargo volume performance tracking, raw data sorting).
- Leadership Under Pressure: Proven ability to lead and motivate teams effectively under high-pressure and high-volume working environments, ensuring operational continuity and service excellence during peak periods.
- Good communication and interpersonal skill,
[Preferred Qualifications]
- Proven ability to build and maintain successful business relationships with customers, airlines, brokers, and GSAs.
- Experience in process improvements and operational efficiency enhancement while maintaining top-tier service quality.
- Strong business acumen, strategic thinking, negotiation, and relationship management skills.
- Ability to lead high-performing teams and effectively manage organizational changes.
- Deep understanding of RFQs, pricing strategies, and contract management.
- Strong analytical, decision-making, and risk management skills.
- Capability to perform effectively under pressure in a dynamic environment.
- Commitment to fostering a diverse and inclusive work environment.
- Excellent verbal and written communication skills in both English and the local language
Quyền lợi
Thưởng
Annual incentive; holiday bonus; seniority bonus; Tet Bonus; birthday voucher; yearly salary increment
Nghỉ phép có lương
15 annual leave + 1 birthday leave
Đào tạo
Academy support 1,000,000 VND/month
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Airport Management, English Communication, Operation Management, Project Coordination, Team Management
LĨNH VỰC
Nhập khẩu/Xuất khẩu
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
8
QUỐC TỊCH
Không giới hạn
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Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
Nơi làm việc
- O1415,14F, Keangnam Hanoi Landmark Tower, Plot E6, Cau Giay New Urban Area Me Tri, Nam Tu Liem, Hanoi
