Air Procurement Capacity & Planning

As part of the country level customer service team this role is primarily accountable for providing our customers with a consistent and positive experience when dealing with CEVA. This individual will act in accordance with strategy, tactical and operational guidance put in place by the AIR product organisation. The individual will be expected to execute their role in accordance with CEVA customer service and operational excellence guiding principles.
Primary responsibilities include the daily delivery of superior customer service, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with CEVA. This role is at the front line of putting the customer firmly back at the heart of the organisation and becoming truly customer centric in our approach. Delivering on our service promise; the role is accountable for customer and operational excellence which focuses on enhancing the customer experience through consistent and seamless delivery of great customer service.
Key Accountabilities
• Monitor daily booking volumes and plan effective shipment consolidation to optimize cost and flight utilization.
• Ensure compliance with company core carrier strategy and volume commitments.
• Proactively monitor flight schedules, departures, and arrivals, providing timely updates to Customer Service and Operations teams.
• Manage and control airline space allotments in line with BSA and CPA contracts to ensure capacity availability and utilization.
• Build and optimize BUP to achieve the most cost-efficient operational outcomes.
• Prepare and submit regular market and capacity reports to management, including space trends, rate movements, and performance insights