Airfreight Team Leader

ABOUT INTERCHAINS
Interchains is a leading logistics and freight forwarding solutions provider, dedicated to generating efficient international supply chains. We offer comprehensive services including air, ocean, trucking, and customs brokerage, serving over 1,000 clients annually with a focus on safety and integrity. By continually improving quality management, Interchains strives to be the most reliable partner in the global market.
ABOUT JOB
We are seeking an experienced and result-driven Airfreight Team Leader to oversee and manage our Air Freight operations (Import/Export) at the Hanoi (HAN) station. In this role, you will lead daily operational workflows-from Pricing and Documentation to Customer Service and On-site Operations-to ensure smooth cargo flow, optimize operational costs, and elevate service quality.
KEY RESPONSIBILITIES
1. Airfreight Pricing & Product Development
Carrier & Agent Management: Proactively negotiate freight rates and local charges with Airlines, GSAs, Master Consolidators, and overseas agent networks in Northern Vietnam.
Pricing Strategy: Partner with the Sales team to provide fast, highly competitive Airfreight quotes for HAN-out and HAN-in routes.
Cost Optimization & Profitability: Manage space allotments and secure seasonal contract rates/BSAs to maximize company profit margins.
2. Documentation Management
Process Control: Oversee and control the full end-to-end documentation process for Air Import/Export shipments (HAWB, MAWB, Cargo Manifest, Pre-alert, Advice of Arrival, etc.).
Compliance: Ensure 100% accuracy of all shipment records, adhering to IATA regulations, Vietnam Customs, and destination customs requirements.
Issue Resolution: Directly resolve documentation discrepancies (amendments, manifest corrections, weight/volume variances).
3. Customer Service & Operations
Customer Care: Supervise the CS team in tracking & tracing shipments, providing timely flight status updates (delays/cancellations) to customers, sales, and overseas agents.
Airport Field Coordination: Work closely with field ops staff at Noi Bai Airport warehouses (NCTS, ALSC, ACSC) for cargo weighing, security screening, customs clearance, and import cargo release.
Claims & Incidents: Handle customer complaints, cargo damage, shortages, or loss in accordance with standard insurance and company procedures.
4. Leadership & Reporting
Team Management: Delegate tasks and monitor performance across the HAN Airfreight team (Pricing, Docs, CS, Airport Ops).
Training & Mentorship: Train and mentor junior staff to build a professional, highly efficient team.
Performance Reporting: Track monthly volume, revenue, and gross profit for HAN Station, reporting key operational metrics directly to senior management.
REQUIREMENTS
1. Education: Bachelor's degree or Diploma in Foreign Trade, Logistics, Supply Chain Management, International Trade, or related fields.
2. Experience:
• 3-5 years of experience in Airfreight operations within Freight Forwarding companies.
At least 1-2 years of experience in a Team Leader, Senior Airfreight Specialist, or supervisory role.
3. Technical Skills:
Deep understanding of Air Import/Export procedures through Noi Bai International Airport (HAN).
Strong relationships with Airlines, GSAs, Airport Warehouses (NCTS, ALSC, ACSC), and key local partners/agents.
Solid knowledge of international transport documents, IATA rules, Incoterms, and customs procedures.
4. Soft Skills:
Proficiency in English (strong written communication for international agent/airline correspondence).
Strong negotiation, problem-solving, and team leadership skills under high pressure.
Hands-on capability in handling urgent airport operational issues.
WHAT WE OFFER
Competitive salary package + incentive + annual bonus.
Private health insurance and annual comprehensive health check-ups.
Annual company trips (domestic or international based on yearly planning).
Employee Care: Birthday gifts and other company allowances.
Work Equipment: Full provision of work equipment and tools.
LOCATION
Hanoi Branch: 19th Floor, Icon 4 Tower, 243A De La Thanh St., Lang Ward, HN
WORKING SCHEDULE
Monday - Friday: 8:30 AM - 5:30 PM
Saturday: 8:30 AM - 12:00 PM