Assistant Supervisor - Nvo Shipping/ Operations

Operations
- Coordinate booking with OCM OPS team/actual vendor.
- Cross check cargo description whehter special document needed for audit before submit booking to carrier likewise cargo with battery, DG cargo.
- Ensure shipment routing/ship window meets Consignee requirements.
- Book shipment with nominated carrier/forwarder
- Release SO to OCM OPS team/Actual vendor per established SOPs.
- CY/CY: Assist or resolve problems with release of empty container (if necessary); ensure vendor meets vessel close date.
- CFS/CFS: Ensure delivery in time to meet vessel close date; coordinate delivery with warehouse; customs declaration, container stuffing and any special requirements. ("hot" items/PO's, special stowage, etc.)
- Maintain strong knowledge of shipping operations; keep customers up to date on issues affecting them.
- Communicate promptly and professionally with vendors/agents/suppliers.
- Negotiate rates and services with contracted co-loader partners as requested by management. Work with co-loader and carrier partners to develop solutions to Century Express customer needs.
Data
- VOB/PSA details accurately; double check the shipping schedule is consistent; ensure timely transmittal to Consignee; notify Consignee and CEXQ-US of any problems beyond our control; monitor Consignee approval status. VOB/PSA
- Provide proactive, accurate, and timely communication/messages to Consignee and CEXQ-US offices.
- Maintain working knowledge of data transmission process to help ensure that all daily files are sent promptly.
- Explain to CEXQ US and customer the reasons for any revisions or problem data.
Daily Documents Management
- Maintain thorough working knowledge and specific needed of relevant customers; adapt quickly to any changes or new instructions
- Check/audit vendor invoices, payment vouchers, and Carrier/ Coloader's debit notes to ensure accuracy.
Vendor Invoices, payment vouchers, and Carrier/Coloader'sJ debit notes
- Check/audit Profit and Loss report.
- Profit and Loss Report.
- Ensure shipping document (MBL +HBL) and Financial document (PV+VIV+DN) address to proper party within time table once shipment departures
Team Spirit
- Ensure always meet customer requirements.
- Ensure smooth communication flow within the team and other staff members.
- Prioritize team's workload.
- Oversee quality results of team.
- Provide backup support and problem resolution when teammates is on leave
Customer Service
- Treat everyone like a customer.
- Make the customer's life easier.
- Exhibit professional/courteous telephone skills.
- Build strong relationships with vendors/agents/suppliers and carriers.
- Listen to customer concerns and help to solve their problems.
- Eliminate incorrect data, typos, and misrouted/delayed docs.
- Maintain a strong sense of urgency.
- Communicate effectively with other Century staff's members.