Audio Visual System Engineer

Mô tả Công việc
JOB SUMMARY
The AV Engineer is responsible for ensuring the reliable operation of in-house audio, visual and video conferencing systems across meeting rooms, training rooms, and events.
The role provides technical support, user training, troubleshooting, and preventive maintenance to deliver a seamless user experience.
It also supports AV upgrades and office relocation projects, coordinating with internal stakeholders and vendors on system integration, testing and commissioning, repairs, and project documentation.
KEY RESPONSIBILITIES AND AUTHORITIES
1. In-house AV Facilities Support
Provide operational support for meeting room & training room AV systems and video conferencing platforms.
Understand user requirements and provide support for events.
Provide training to the users of the AV systems and ensure their satisfaction.
Provide on-site AV system troubleshooting and resolve technical issues during operation.
2. AV Maintenance
Ensure all meeting rooms, training rooms and AV facilities remain functional and ready for use.
Provide maintenance checks.
Identify root causes and implement corrective actions to reduce recurring incidents.
Escalate complex issues to AV vendors when required.
Manage warranty claims and equipment repairs.
3. AV Projects
Participate in AV projects like office relocation and AV system upgrades.
Act as the primary liaison between the company and AV vendors.
Coordinate with different parties to gather required information and documents.
Participate in equipment delivery, testing & commissioning (T&C), and project documentation.