AUTOMOTIVE AFTERSALES OPERATIONS DIRECTOR (GIÁM ĐỐC VẬN HÀNH XƯỞNG Ô TÔ)

Mô tả Công việc
AUTOMOTIVE AFTERSALES DIRECTOR (GIÁM ĐỐC XƯỞNG SỬA CHỮA Ô TÔ)
Location: Lots DVTM-2 & DVTM-3, Street No. 7, Tan Thuan EPZ, Tan Thuan Ward, Ho Chi Minh City, Vietnam
1. Company Description
Vietnam Star Automobile (VSA) is one of the leading authorized distributors of Mercedes-Benz in Vietnam, operating a nationwide network of dealerships and service centers.
VSA is a member of LSH Auto International, one of the world's largest Mercedes-Benz retail groups headquartered in Hong Kong, with operations across Asia-Pacific, Europe, and Australia. Backed by a strong international network and decades of automotive retail expertise, VSA is committed to delivering premium products, exceptional customer experiences, and world-class aftersales services.
As part of the LSH Auto International Group, Vietnam Star Automobile continues to drive operational excellence, innovation, and sustainable growth in Vietnam's luxury automotive market.
2. Role Description
We are seeking an experienced and results-driven Automotive Aftersales Operations Director to lead our Aftersales & Aftermarket business across the dealership network.
This role will drive business growth, operational excellence, customer satisfaction, and profitability while ensuring compliance with Mercedes-Benz standards.
3. Key Responsibilities
Develop and execute Aftersales business strategies to drive revenue growth, profitability, and operational excellence.
Lead and optimize workshop operations, parts business, warranty management, and service performance across the dealership network.
Monitor and improve key business KPIs, including workshop productivity, service retention, customer satisfaction, and profitability.
Ensure compliance with Mercedes-Benz standards, policies, and operational requirements.
Build strong partnerships with Mercedes-Benz, suppliers, and internal stakeholders.
Drive continuous improvement initiatives and customer experience enhancement programs.
Lead, coach, and develop high-performing Aftersales teams across the network.