B'smart Associate Director

- To drive commercial and operations of B'smart store and to maximize sales and profit as well as leading & developing a team to accomplish tasks, target and results.
* ROLES :
* Strategy & Planning:
- Develops and implements strategies to improve customer services and experience on an ongoing basis.
- Continually seeks and identifies methods to increase store sales and profitability; makes recommendations and/or implements changes as appropriate.
- Work with BOM and all functional heads (Finance, marketing, HR, L&D, logistics, supply chain...) to work out strategy and execution plan to improve store's performances.
* Sales, Merchandise & Financial:
- Collaborates with corporate representatives to develop and implement budgets, sales goals, marketing strategies and promotions.
- Assesses periodic financial reports, evaluating performance against goals and implementing improvements and changes as required.
- Develops metrics, milestones and goals for employees; ensures goals are met.
- Manage all store financials and work on retail actions plan to improve store's bottom line (EBITDA).
- Lead merchandise team (incl. Senior Merchandise Manager, Category Manager and Executive) to execute efficient commercial activities, which help to enhance business results and deliver commercial KPIs (Front/ back margin; promotion ratio, efficient assortment)
- Manager all store
* Customer service:
- Ensures a consistent, efficient, pleasant customer experience; resolves any customer services issues, complaints or requests.
* People Management:
- Mange and supervise team on the implementation of company practices, processes to promote the company's core values.
- Promote initiatives to utilize resources to uplift the business model, and positively impact on business results.
- Organize the implementation of staff training/ coaching
- Monitor employees' performances/ evaluation/ rewards staff
* Others:
- Ensures physical maintenance, safety, cleanliness and attractiveness of all store facilities.
- Develops and/or implements inventory control and security systems
- Performs other related duties as required.