[Bà Rịa - Vũng Tàu] Quality Manager

I. MAIN DUTIES
1. Quality Management System (QMS) & Compliance (QA Focus)
- Establish policies and evaluate the QMS, including Quality Manual, HACCP Plan, Food Defense, Food Fraud, and Halal requirements.
- Act as the Food Safety Team Leader (FSTL) and provide strategic recommendations for ISO 9001 and FSSC 22000 compliance.
- Oversee Document Control, GMP, and Pest Control programs across the factory.
- Develop and manage OPEX and CAPEX budgets for the Quality department.
2. Quality Control & Laboratory Operations (QC Focus)
- Oversee and coordinate all laboratory testing activities to ensure accurate, timely execution and alignment with production schedules.
- Review and approve Standard Operating Procedures (SOPs), production batch records, and validation protocols prior to product release.
- Ensure proper calibration, maintenance, and operation of all laboratory and production measuring equipment.
- Analyze test results, verification trend data, and prepare comprehensive quality reports for the Board of Management.
3. Audit & Inspection Management
- Lead the preparation, execution, and follow-up of all internal and external audits (Certification Bodies, Food Safety Administration, Customers, Overseas Representatives).
- Ensure the laboratory and factory meet all audit requirements, aiming for zero critical findings.
4. Customer Complaint, Material & Product Handling
- Investigate customer complaints and internal factory non-conformities; develop and implement Corrective and Preventive Actions (CAPA).
- Manage Supplier Quality: conduct supplier audits, evaluate performance, and approve new materials/suppliers.
- Oversee product handling activities, including market visits, distributor socialization, and product inspections to ensure customer satisfaction.
5. Leadership, Training & Continuous Improvement
- Provide leadership to the QA/QC team, fostering a collaborative, high-performance culture and managing performance appraisals.
- Identify training needs and conduct periodic refresher training on GMP, new testing methods, and quality protocols.
- Drive continuous improvement initiatives in laboratory workflows, testing procedures, and overall quality processes.
IV. Work Relationship
Internal
- Production, Technical/R&D, SCM & Logistics, Engineering, Sales & Customer Care, Regulatory, HR, and all Supporting Departments.
External
Certification Bodies, External Laboratories, Food Safety Authorities, Pest Control Providers, Suppliers, Overseas Distributors, and Otsuka Overseas Representatives.