Banquet Sales Manager

DEPARTMENT: Sales
REPORT TO: Director of Sales
SUMMARY:
• Directly reports to Director of Sales and is vital to ensure the hotel is profitable.
• Provision of the highest level of customized service and attention to detail in order to deliver great service to all clients. This includes preparation of quotations, conversion of business, maximizing yield management and profitability.
RESPONSIBILITIES
• The Banquet Sales Manager is responsible as the sole contact for the pre-planning stage and complete organization of events.
• Preparation and follow-up of conference (non-residential), corporate and social function proposals, tailored to specifically meet the needs of each client
• Complete organization of conference, corporate, major events and social events from confirmation to post-event follow-up in order to ensure client satisfaction.
• Prepare banquet event orders, action plans and other relevant paperwork to effectively communicate guests' needs to internal and external sources.
• Qualify prospective leads as to profitability.
• Co-ordination and hosting of site inspection activity including follow-up.
• Be present in the lobby to greet clients and be ready to proceed with inspections a minimum of 10 minutes prior to agreed meeting time.
• Answer all correspondence and enquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.
• Represent the Hotel at various functions and meetings as necessary.
• Attend internal and external meetings as necessary.
• Follow up outstanding accounts.
• Handle inquiries and 'walk-ins' as required.
• Produce correspondence as required.
• Assist Conference and Event Operations as necessary.
• Sell all Hotel Services..
• Ensure there is an active presence in the hotel as required by business demands or customer and staff needs.
• Alert management of any potential concerns to enable prompt attention.
• Monitors competitors activities;
• Conduct client interviews
• Entertain clients
• Interfaces with operations on a timely basis
• Assists with the preparation of new products and services
• Develop and maintain relationship with potential accounts based on Accor sales standards.
• Develop sales strategies for area of direct responsibility, agree with Director of Sales. Adhere to strategy and ensure targets are met.
• Demonstrate effective selling techniques in promoting Hotel products and services.
• Resolve any issues, complaints and/or problems to ensure quality deliver and client satisfaction.
• Work hours as required to meet the demands of the business.
** Specific Duties
PRE-EVENT
• Answer all client enquiries with a positive presentation of the hotel
• Confirm event feasibility within 24 hours based on room availability and budget.
• Send proposal within 24 hours.
• Personalize the proposal and scrupulously follow customer specifications
• Verify ability to deliver the IT and audiovisual requirements of the event.
• Lead overall organization of the event.
• At least 3 days prior to the event date, issue Banquet Event order
DURING EVENT
• be present and make sure everything is in order, response professionally to any new request arise
POST-EVENT
• Handle the invoice and check meticulously all the billing details.
• Meet with the client to gain feedback and ensure that he / she had a good experience.
• Take any client complaints / concerns into consideration and find compensations.
• Inform the guest of any special future promotions and further promote all Accor properties.
• Follow up the relationship with the customer after any event and enquire about any future needs.