Billing Customer Service Representative

CÔNG TY TNHH BHNT CHUBB LIFE VIỆT NAM

Hết hạn: 31/10/2023

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Giới thiệu công ty

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Description - External

Small Business Billing Customer Service Rep

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Description:

Provide timely customer service to incoming telephone calls in an automated call delivery environment
Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome
To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners
Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries
Work effectively in a team environment using professional interpersonal and communication skills
Basic knowledge of Small Commercial insurance principles and company products
Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards
Utilize basic understanding of product & underwriting guidelines
Gather, organize, and analyze reports/information to assist Operations department and Underwriter to determine next steps
As business priorities change, support other teams and process transactions as needed
Complete assignments and other duties as assigned
Maintain performance standards within a fast paced environment

Qualifications

Qualifications - External

Strong customer service skills including oral and written communication.
Demonstrated leadership skills
Ability to work with dissatisfied customers and assist to best ability in resolving their issue.
Experience in a call center or customer service environment preferred
Knowledge of customer service principles and practices
Sales experience a plus
Commercial Insurance experience is preferred; Understanding of or ability to learn Small Commercial Insurance product and underwriting guidelines.
Ability to handle multiple priorities within strict time constraints.
Excellent organizational skills, with the ability to multi-task;
Excellent verbal and written communications skills;
Excellent collaboration skills
Analytical skills
Strategic thinking skills

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

EEO Statement

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.

Thông tin chung

Ngày hết hạn: 31/10/2023
Thu nhập: Thỏa thuận

Giới thiệu công ty

Chubb là tập đoàn bảo hiểm hàng đầu thế giới. Hoạt động tại 54 quốc gia và các vùng lãnh thổ trên toàn cầu, Tập đoàn Chubb cung cấp các dịch vụ bảo hiểm tài sản doanh nghiệp và cá nhân, bảo hiểm tai nạn cá nhân và bảo hiểm y tế bổ sung, tái bảo hiểm và bảo hiểm nhân thọ cho các đối tượng khách hàng đa dạng. Là một tập đoàn chuyên cung cấp dịch vụ bảo hiểm, chúng tôi đánh giá và quản lý rủi ro với sự am hiểu và tính kỷ luật. Chúng tôi thực hiện hoạt động bồi thường bảo hiểm một cách công bằng và ...

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