Branch Assistant Manager

Leadership and Management:
Leadership & Motivation:
Inspiring, motivating, and developing staff to achieve sales targets and provide excellent customer service.
Organizational Skills:
Coordinating various aspects of the agency's work, including operations, staff, and customer interactions.
Time Management:
Effectively managing time and workload to meet deadlines and ensure smooth operations.
Delegation Skills:
Effectively delegating tasks and responsibilities to team members.
Problem-solving:
Ability to identify and resolve issues that arise in a timely and efficient manner.
Customer Service & Sales:
Customer Service Skills:
Providing excellent customer service, addressing customer needs, and resolving issues effectively.
Sales Skills:
Strong sales skills to promote travel products and services, meet sales targets, and generate revenue.
Communication Skills:
Excellent verbal and written communication skills to interact with customers, staff, and suppliers.
Active Listening:
The ability to actively listen to customer needs and preferences to provide tailored travel solutions.
Business Acumen & Operations:
Financial Management: Managing budgets, tracking expenses, and ensuring profitability.
Travel Knowledge: In-depth knowledge of travel destinations, travel products, and industry trends.
IT Skills: Proficiency in using travel reservation systems, CRM software, and other relevant technologies.
Marketing and Sales Acumen: Understanding marketing principles and strategies to promote the agency and attract customers.
Attention to Detail: Thoroughness and attention to detail in managing bookings, itineraries, and travel documents.
Resourcefulness: The ability to find creative solutions to problems and challenges.
Understanding the needs of various clientele: Understanding the needs of different types of travelers, including business travelers, leisure travelers, and group travelers.