Business Optimisation Manager (Urgent)

Mô tả Công việc
OUR CARE VALUES
Hoan My is guided by our CARE values: Commitment to Quality Care, Accountability for Outcomes, Respect for Our Communities, and Empathy with Our Patients. These principles shape how we work and how we treat one another. We seek people who put these values into practice and show excellence, innovation, and integrity in their work.
JOB SUMMARY
Business Optimisation Manager to support hospital business planning and operational optimisation across the Group. This is a cross-functional role working closely with hospitals and functional teams to improve patient journeys, operational workflows, functional planning, renovation design and post-renovation performance.
MAIN RESPONSIBILITIES
Patient Journey & Operational Standardisation
Standardise and optimise patient journeys and operational workflows across hospitals.
Improve patient flows and service touchpoints to enhance patient experience and operational efficiency.
Work with hospitals and functional teams to implement One Hoan My operational standards.
Drive continuous improvement based on operational feedback.
Functional Planning
Partner with hospitals to develop business and service development plans.
Analyse service demand, patient flow and operational requirements.
Translate business plans into functional requirements for renovation and development projects.
Renovation Optimisation
Review layouts, concepts and renderings from an operational perspective.
Ensure designs support patient flow, staff workflow, efficiency and future scalability.
Identify operational risks and recommend improvements before construction.
Collaborate with architects, project teams and hospitals throughout the design process.
Post-Renovation Optimisation
Monitor operational performance following renovations or new service implementation.
Analyse patient volumes, utilisation, patient flow and operational KPIs.
Identify opportunities and recommend practical operational improvements.
Performance & Data Analysis
Work closely with the Data Analytics team to track outcomes, analyse information and provide data-driven recommendations.