Mô tả công việc
1. POSITION OBJECTIVES
• Rollout and the overall management of end-to-end Service Management best practice policies, processes, and procedures to enhance the control and maturity of TNEX's IT Service Delivery
• Responsible for the overall transition of new or changed services into BAU
• Ensure Service Management processes are fit for purpose, ensuring an efficient and effective driven approach and continuous service improvement in IT service delivery
2. KEY RESPONSIBILITIES
• Design, deliver and manage the Service Introduction, Design & Transition processes, and the overall governance, ensuring these are communicated and followed throughout the IT function and the business
• Lead Service Reviews with business stakeholders and key suppliers/partners
• Create & manage the service delivery service improvement plan, managing priorities, risks, and issues to deliver the target operating model within the agreed timeline working with the Head of Service Delivery
• Design and support the Problem Management processes by ensuring that the root cause analysis is conducted, delivering actions to a conclusion in a priority and time drive approach, incl. risk management and development of KPI's
• Responsible for ITIL Service Management toolset to ensure ROI and drive continuous improvements through automation and analytics
• Ensure that CAB is effective and efficient
• Ensure fit for purpose Release Management processes and procedures, liaising with all stakeholders in timely communications and the management of risks and issues
• Ensure appropriate risks and issues are escalated in a swift manner to the TNEX BOM
• Adhere to TNEX's Risk Management policy and procedures, including reporting of incidents or breaches
Yêu cầu
A. Qualifications
• Background from ITIL Service Management
• Excellent communication skills - collaborative approach
• Excellent negotiation and relationship management skills
• A good level of English is required
B. Experience
• A strong background leading a Service Management capability with a minimum of 5 years' Service Management experience
C. Knowledge
• An In-depth understanding of Service Design & Transition, Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management
• Excellent understanding of project & service management delivery methodology, frameworks, and best practices
• Passionate about continuous service improvement and delivering results
QUYỀN LỢI KHI GIA NHẬP TNEX
1. Attractive salary and bonus:
• Competitive salary compared to the market and commensurate with capability, to be negotiated when the candidate passes the Interview round.
• Year-end performance bonus from 2 to 5 months of the average annual salary, depending on evaluation and ranking results.
2. Comprehensive welfare policies:
• Insurance in accordance with legal regulations and additional health insurance for employees.
• Diverse welfare regimes: flexible working hours, company trips, birthday leave, etc.
• Preferential loan program with favorable interest rates for employees.
3. Training and advancement:
• In-depth, structured training programs oriented toward transformation (Re-skill, Up-skill, New-skill), customized for each job group.
• Close guidance and mentoring from leaders, direct managers, and industry experts.
• Management development programs for high-potential employees to prepare them for future managerial and leadership positions.
• Priority for internal recruitment for managerial roles, creating advancement opportunities for employees.
4. Professional working environment and dynamic corporate culture:
• Comfortable, friendly, emphasizing responsibility and mutual support.
• Dynamic, creative, encouraging innovation and continuous learning.
• Respect for differences, promoting teamwork spirit and effective collaboration.
• Various vibrant cultural, sports, and entertainment activities, creating a cohesive and enjoyable working environment.
Quyền lợi
Máy tính xách tay
Bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp thâm niên
Chế độ nghỉ phép
Thông tin khác
Nơi làm việc
Hà Nội
Cấp Bậc
Nhân viên
Hình Thức
Nhân viên chính thức
Kinh Nghiệm
5 Năm
Mức Lương
Lương thỏa thuận
Ngành nghề
Ngân hàng
Công ty
Công Ty Tài Chính TNHH MTV TNEX (TNEX Finance)
Hạn chót nhận hồ Sơ
17/08/2026
Thông tin chung
Cách thức ứng tuyển
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Hạn nộp: 17/08/2026
