Client Services Account Manager

A. Overall Purpose Of The Job
He/she has the business development objective of identifying and generating new prospects from key Client segments (namely Credit Cards Issuers, Wealth Management, Luxury Automobile, and Hospitality) and effectively converting these pipelines to Aspire Clients.
Primary measurement of success is his/her achievement against Gross Profit targets assigned by the Head of Aspire Lifestyles Vietnam.He/she is expected to achieve or exceed the set sales margins and related KPIs
B. Detailed Tasks
Drive the overall client portfolio and account strategy to achieve annual growth and performance goals and execute on strategic initiatives.
Effectively communicate the value of Aspire's services.
Consistently monitor client performance.
Cross-sell products/solutions for increased profitability and efficiencies (website upgrades, mobile app, marketing initiatives).
Serve as a trusted partner to clients.
Consult with clients to assess goals/objectives and recommend solutions to gain client satisfaction and operational efficiencies.
Work with marketing and partnerships to create and execute marketing campaigns across various channels (web, email).
Collaborate with various company functional departments on new program set-ups and changes through request database.
Create and present business reviews with all clients.
Manage the proposal and SOW process for new program implementations and other initiatives.
Work closely with Concierge Managers to implement training, call calibrations and daily operational efficiencies.
Develop Market Knowledge
Demonstrate knowledge and understanding of clients and target markets within the market segment.
Establish strategy to maintain and develop upselling opportunities with key clients.
Identify new business opportunities and events that impact upon current business.
Drive Market Awareness
Report monthly on current accounts utilization and marketing supports.
Propose new business strategies that increase upselling opportunities.
Review & Reporting
Active use of [protected info] for entry of sales and clients activities
C. Job Profile
Required Skills and Knowledge
Excellent interpersonal skills
Proven ability to reach and exceed goals.
Experience cross-selling additional products/services to clients
Ability to influence internal and external partners with limited authority
Project Management skills
Strong Presentation and communication skills; written and verbal
Effective Time management and organization skills
Excellent verbal and written communication skills with strong follow up
Financial Acument ability to analyze data and communicate key points
Required Competencies
Consultative Selling Skills
Independent thinker; ability to make on-the-spot decisions and lead both internal and external initiative
Ability to handle and work through complex situations
Strong Problem-solving abilities
Ability to adapt to changing circumstances
Ability to work across various internal teams and "take the lead" on multiple initiatives
Sense of urgency; ability to work well under tight deadlines with little supervision
Ability to work independently and "own" assigned portfolio
Ability to influence internal and external partners
A strong leader with decision-making capabilities
Confident delivering challenging or difficult messages
Is reliable and consistent
High energy, passionate and customer focused
Required Work Experience and Qualifications:
Bachelor's degree and/or at least 5 years Account/Relationship Management experience.
Experience with pipeline management and goal achievement
Loyalty Experience preferred
Strong comfort with PowerPoint, Word and Excel
Experience working in a virtual environment
Travel Requirements:
Not required