Clinic Manager (Expat) - Da Nang

Job Summary:
Family Medical Practice (FMP) is seeking a dynamic and experienced Clinic Manager (Expat) to oversee the daily operations of our international-standard clinic in Da Nang. This role offers an exciting opportunity to lead a multicultural team, enhance patient experience, and uphold FMP's reputation as one of Vietnam's most trusted healthcare providers. The successful candidate will bring strong leadership, operational excellence, and a passion for healthcare service in a diverse, fast-paced environment.
Why Join FMP
- At Family Medical Practice (FMP), our people are at the heart of everything we do. With over 25 years of providing international-standard healthcare across Vietnam, FMP is recognized as a leading private medical provider. Joining us means becoming part of a professional, supportive, and globally minded team.
- International Environment: Work in an English-speaking workplace with colleagues and patients from diverse cultural backgrounds.
- Reputation for Excellence: Be part of a trusted brand known for high-quality, patient-centered care.
- Collaborative Teamwork: Partner with skilled doctors, nurses, and healthcare professionals in a multidisciplinary environment.
- Meaningful Impact: Contribute directly to improving community health and advancing international healthcare standards in Vietnam.
- Career Development: Build a long-term career with growth and leadership opportunities within the FMP Group.
Key Responsibilities:
As Clinic Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our Da Nang clinic. Core responsibilities include:
- Develop and implement strategies to achieve clinic and organizational goals.
- Identify and build collaboration opportunities with existing and new clients.
- Manage day-to-day operations including staff coordination, scheduling, and workflow optimization.
- Oversee administrative functions such as facilities, equipment, IT systems, and clinical software.
- Ensure compliance with healthcare regulations, licensing requirements, and quality standards.
- Lead recruitment, training, mentoring, and performance evaluations for clinic staff.
- Act as the primary liaison between the clinic, external partners, and corporate departments.
- Ensure excellent communication and deliver high-quality customer service to patients.
- Handle patient feedback and complaints in a professional, timely, and effective manner.
- Collaborate closely with internal departments (Medical Director, Marketing, HR, Accounting, etc.) to ensure alignment and operational efficiency.