Customer Care - Training Specialist

Lazada Vietnam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 12/04/2019

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

Reporting to the QA-Training Team Leader you will be responsible for:
• Design lectures on soft skills and general training programs customer service agent in-house and BPO.
• Manage and evaluate training material from trainer of BPO
• Standardize training materials and overall documentation
• Update and edit internal training materials.
• Coordinate with internal department in developing training materials / programs according to internal requirements.
• Coordinate with internal to build assess training quality.
• Delivering training courses, including onboarding for new-comer, basic soft skills to intermediate customer service skills.
• Prepare and implement the training plan and activities of training team.
• Updating the training processes and recording the training history to measure the target and results of Learning & Development activities.
• Supporting the culture program to build the culture awareness in employees.
• Undertaking other tasks assigned by the Training Regional team

Yêu cầu

To succeed in the role, you should ideally have:
• At least 2 years of experience in training and coaching
• Understanding of training processes
• Must possess at least a Bachelor's/College Degree, any field.
• Proficiency in both written and spoken Vietnamese and English
• Planning and organizing skills
• Creative problem-solving skills
• Good presentation skill
• Solid technical skill in Microsoft Office, especially Excel and PowerPoint
• Preferably 1-4 Years Experienced Employees specializing in Customer Service or equivalent

Quyền lợi

Healthcare
Performance Bonus
Training & Development

Thông tin chung

Ngày hết hạn: 12/04/2019
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Founded in 2012, Lazada Group is Southeast Asia's leading eCommerce platform. With a presence in six countries - Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam - we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to serve 300 million customers. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba's best-in-class technology infrastructure.

Logistics - WE GET IT THERE

With end-to-end logistics capabilities and complete control over our supply chain, virtually any product is a click away. We have fulfillment centres across 17 Southeast Asian cities, and our investment in warehouses, sorting centres, and digital technologies complement our partner network and our cross-border and last mile arrangements in each country.

Technology - A SMARTER WAY TO SHOP

At Lazada, we harness both existing and emerging technologies to redefine the retail experience. Leveraging data in real time allows us to quickly adapt to changing demands and conditions. We connect consumers to brands, create customised experiences, and have evolved into a retail destination that customers come to for both shopping and entertainment. And we continue to push the boundaries. Project Voyager, our technology stack jointly developed with Alibaba, powers Lazada with the most scalable and competitive product and technology solutions for the next decade.

Payments - SAFE, SEAMLESS TRANSACTIONS

Ensuring secure and seamless transactions guides the development of Southeast Asia's most secure payments and financial services infrastructure. In a region still at varying stages of e-payment and eCommerce adoption, we've evolved a suite of options that cater to existing preferences while easing customers into digital payments through intuitive solutions they can trust.

Quy mô công ty

Từ 501 - 1000 nhân viên

Các thông tin được cung cấp chỉ nhằm mục đích cho người dùng tham khảo, JobOKO không đại diện và không có sự liên quan tới doanh nghiệp lazada vietnam trong các hoạt động tuyển dụng. Các thông tin bản quyền, nhãn hiệu hoặc bất kỳ quyền sở hữu trí tuệ nào liên quan đến nội dung, thương hiệu hay hình ảnh doanh nghiệp này không thuộc sở hữu của JobOKO.

Người dùng cần tự xác minh thông tin trước khi ứng tuyển, giao dịch hoặc đưa ra bất kỳ quyết định nào dựa trên các nội dung này.

Chia sẻ: