Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Are you passionate about helping others and have a deep understanding of Microsoft O365? Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.
Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Willing to work on a rotating shift schedule, including the following shifts:
o 6AM-3PM
o 1PM-10PM
o 8AM-5PM
o 10PM-6AM
Shift rotation is subject to change every 6 months based on management's arrangement.
9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager).
May include holiday and Tet shifts as assigned; allowances provided under labor law.
The department head will communicate any changes to the shift or schedule
Yêu cầu
Candidates with at least 1 year of experience in global customer service roles, demonstrating a customer-focused mindset and excellent service skills.
Advanced English proficiency (equivalent to IELTS 6.5 or higher).
A strong passion for IT and a commitment to professional growth within the industry.
Freshers with a genuine interest in IT are also encouraged to apply.
Quyền lợi
Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities
Bảo hiểm xã hội, Bảo hiểm sức khỏe, Thưởng hiệu quả làm việc
Thông tin khác
Thời gian làm việc
Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest
Thông tin chung
- Ngày hết hạn: 21/08/2025
- Thu nhập: 16 - 22 triệu
Nơi làm việc
- VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
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