Mô tả công việc
Operational Execution & Data Integrity:
• Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Air and Ocean).
• Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity.
• Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed.
Customer & Stakeholder Support:
• Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication.
• Support the performance management of our overseas agents by ensuring they have the necessary data and updates to meet service level agreements.
• Collaborate closely with internal Air Operations, Ocean Operations, and Key Account teams by providing essential operational support and information.
Process Adherence & Continuous Improvement:
• Follow established Standard Operating Procedures (SOPs) meticulously to maintain consistency and quality.
• Identify and suggest opportunities for improving workflow efficiencies, particularly in Cargowise data entry and shipment monitoring processes.
• Participate in continuous improvement projects led by the Operations Supervisor, contributing ideas and supporting implementation.
Yêu cầu
• Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus but not mandatory
• over 3 year of experience in freight forwarding operations, especially mastery of Air freight.
• Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role.
• Good understanding of air and/or ocean freight documentation and processes.
• Strong attention to detail and a commitment to accuracy in all tasks.
• Good problem-solving skills and a proactive approach to work.
• Good communication skills in English (both written and spoken).
• A team player with a positive attitude and eagerness to learn.
Quyền lợi
Nghỉ phép có lương
12 days
Máy tính xách tay
Provided
Khác
Promotion window time once a year, allowance plans
Thông tin khác
NGÀY ĐĂNG
11/05/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Cargo Wise, Air Freight Operations, Operations
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- Room 908A, IPH Building, 241 Xuan Thuy, Dich Vong Hau Ward, Cau Giay District, Hanoi, Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 11/06/2026
Overview Established in 2014, EasySpeed Supply Chain Co.,Ltd. is a leading innovator in cross- border e-commerce logistics, providing intelligent, end-to-end solutions for global import and export operations. With an annual revenue exceeding 1 billion U.S. dollars, a global presence spanning 22...
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