Customer Service and Sale Administrative

Mô tả Công việc
Role Summary
The Business Administrator keeps daily operations running smoothly by handling online customer service, coordinating with our external accounting firm, and managing order and documentation workflows. This role sits at the center of communication between customers, our fulfilment partner, the accounting firm, and the HQ team.
Customer Service & Escalation Tracking
Maintain and update customer issue logs, including:
Cancellation cases
Return requests
Failed delivery cases
Customer complaints
Track status and follow up with fulfilment partners until resolution.
Escalate non-standard cases to management for decision-making.
Manage customer inquiries and support requests across all online sales and communication channels, including TikTok Shop, Shopee, and future platforms introduced by the company.
Sales Order Monitoring
Monitor daily order status across all sales channels.
Monitor incoming orders, track their status, and flag any problems to management for decision-making.
Support HQ with data collection and administrative requests.
Invoice & Payment Administration
Generate and distribute customer invoices when required.
Coordinate invoice requests between customers, fulfilment providers, accounting firm, and HQ.
Maintain invoice records and filing system.
Documentation & Process Control
Maintain organized records of:
Contracts
Tax documents
Company registrations
Accounting documents
Fulfilment agreements
Ensure documents are stored and accessible for business continuity purposes.