Customer service (Contract & Reporting)

Mô tả Công việc
1. Contract: For both new customer & Existing customer
Prepare contracts following templates (AIM or template of customer), review and verify all terms of contract and following with sales executive or directly with client until contract is signed
Ensure contract renewals are performed in timely fashion - coordinate with Owner Account and Operation manager for support if required
Support product alternative proposals - prepare costings and cost in use analysis for consultants - manage to client acceptance and case closure
Monitor, on monthly basis, account by account chemical consumption - record case in CRM for any anomalies - track to closure
Prepare and send quotations for existing clients
Ensure pricelist is up to date
Track and execute rebate for customer follow contract
2. Report
Prepare and submit monthly quantity sales for Account Manager
Prepare and submit monthly report for Main Supplier with analysis
Other report assigned by manager
3. Sales support & customer service
Provide quotation and pricelist to existing clients
Customer service: feedback and inform all related parties for customer issue
Handle order-related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
Update and maintain the customer database, ensuring that all information is accurate and up-to-date.
4. Other tasks will be assigned